What our Customers say...

Water Damage Testimonials

Zai Gimeno was very friendly, efficient and she knew what she was doing. The whole crew have experience in all aspects of the job. I would recommend SERVPRO to do any job.

SERVPRO was fast to respond and begin the mitigation process for water damage in my bathroom. Their communication and level of customer service is outstanding. Frank, Michael, and Jien did a great job installing new floor, drywall, and tile. They were able to complete the work faster than expected. Thank you very much. I recommend SERVPRO of Kailua.

We were fortunate to have Zai, Roger and their whole team. We were impressed with their efficiency, professionalism, friendliness and their ‘we can do it’ attitude. Zai’s ability to multitask and stay on top of things amazed me, always informing us what was happening. We appreciated their work ethics and their determination to complete each day’s tasks and always cleaning up. They patiently listened to our needs & gave great suggestions. They were always positive and cheerful.

  Zai and her team is very nice friendly worker, they do a good job and very helpful and concern. Thankful and appreciated for all the job that come out, I highly recommend SERVPRO of Kailua to others for their services.

Zai and her team was great! She always quick to answer my questions and is very helpful! Easy to work with, finish job fast, and house looks better before damaged! They clean up after their mess and painted my walls which was a plus! I would recommend them!

Zai Gimeno and her team were awesome and worked very fast. Communication was quick and efficient. Her team was very flexible and trustworthy, great experience overall. Zai is an absolute girl boss!!

  Frank and Allen were easy to work with...professional, friendly, flexible to my schedule, and most important did the job to SERVPRO's motto.."like it never happened". Thank you again!

Stephen and I are very glad that our insurance company, Allstate, recommended us to go with SERVPRO of Kailua. Their Project Manager, Frank, walked us thru the process of reconstruction - from ordering the right materials, kept us updated with the progress and final walk thru. Thank you for sending us your best workers (Frank, Chad and X). We highly recommend SERVPRO of Kailua. ??????!

Mizu-more no higai ni attanode, servepro ni shuri no irai o shimashita. Shuri ni hairu mae kara, wakari yasuku setsumei o shite kure, kochira kara no sodan ni mo shinsetsu ni kotaete kuremashita. Shuri ga hajimaru to, teineide hayai shigotodeshita.

I was damaged by a water leak, so I asked serve pro to repair it.
Even before the repair started, he explained in an easy-to-understand manner and kindly answered the consultation from here.
When the repair started, it was a polite and quick job.
I am very happy.
I really want to recommend serve pro to my friends.
Thank you very much to Frank and everyone else (Allen, Mark)!

Kono kaisha o riyo shite, totemo manzoku shite imasu. Totemo teineina shigoto o shite kuremashita. Kono sagyo ni kakawatte kureta furanku, maikeru ando Jien

(I am very happy to use this company.
He did a very polite job.
Was involved in this work Frank, Michael and Jien)

My unit had a sewage backup in the kitchen and SERVPRO was contacted to do the clean up, mitigation, removal of my kitchen cabinets, and estimate on damages and repairs.

Billy was the contact person for SERVPRO. When contacted, Billy responded in a timely manner, always returning phone calls & emails. He is patient, compassionate, professional, courteous, accommodating, always going over and beyond the call.

The occupants living in the unit has five small children, the youngest being three weeks old. They were left without access to an operating kitchen. Billy set up a temporary counter top with a sink and running water to accommodate the needs of this family. I thank him and his crew, Matt and Josh for all their hard work and dedication.

Mahalo nui loa and God bless all of you.

Rocky & Lorna Sanches

Our house got flooded from a broken water heater this past Sunday. My Dad and I have carpet and wooden cabinets in our home.  And Dad thought quickly to do the emergency water shut off. When I called our state farm insurance rep, they gave me the number for SERVPRO. That which I called (the woman was named Johanna idk about the spelling) and spoke with someone who was able to get things rolling for us. There are two individuals that I would love to praise, as they have made our mitigation/restoration process a much easier one amidst all the chaos... Matt and Josh from SERVPRO Kailua. Josh from Kailua has been very instrumental in our recovery process, and has worked diligently to schedule assessments. He was able to get us an appointment for consult that was immediate and fitting with our schedule. Enter in Matt, he is the drive of the operation (the heavy lifter if you will), and a very vital part to our process. The morning after we were flooded, Matt was the person who came to do our assessment. Not only was he was punctual, very respectful and helpful. He was able to explain the entire process to my Dad and I. I feel that SERVPRO definitely has some great people working for them. I share this as a thankful and humble daughter. Sometimes my Dad has a hard time understanding, as English is not his first language. Matt was able to speak with my dad in both English and his mother tongue (Samoan) so that my Dad could fully understand the process that he and the SERVPRO Kailua team would be facilitating for us. We haven't been to many places that would take the time to converse with him, so that he too could understand and feel fully enveloped in the process of things. Other places we've been to just speak directly to my sister or I since we speak and understand English. Coming from a family where culture and respect of our elders means so much, I am truly blessed to have had the pleasure of working with Matt.


You answered their phone at 9:00 p.m. and courteously and gladly scheduled a time to come inspect my water leak. THANK YOU!
Louise Ahnen also did a great job calling to follow up with me after their team came over. She emailed all the parties involved which saved me some times-- something in short supply right now with all the problems I'm addressing for this repair.
This company has been a breath of fresh air.
I also want to thank SHELBY. That is a hard working, thoughtful, and expertly qualified lady! I had lots of questions and she patiently and comprehensively explained all of them.
Tell the owner this lady needs to be paid whatever it takes to keep her: bonus, promotion, commission--whatever. She's skillful and a bigger asset than perhaps you guys realize.

Taos puso akong nagpapasalamat sa team ni Sir Frank V. at sa mga tauhan neto dahil sa kanyang tulong ay ipinaliwanag ng mabuti sa amin ang kanilang gagawin sa proyektong gagawin sa bahay nmin, Ang proyektong ginawa ay pagpapalit sa sahig na nabaha,, tulungan kang mamili ng mga kulay at kung ano ang gusto mong ilagay, sila ay madaling lapitan at ipapaliwag ng maayos ang ka kanilang gagawin,, akoy nagagalak dahil maayos at malinis ang kanilang trabaho,, at higit sa lahat ginawa at natapos ng mas maaga. Translated from Filipino to English-I sincerely thank the team of Sir Frank V. and the staff neto for his help explained well to us what they will do with the project to be done at home nmin, The project done is replacing the flooded floor ,, help you shop of colors and what you want to put, they are easy to approach and will explain well to you what they will do ,, I am glad because their work is neat and clean ,, and mainly made and finished earlier.

I had the best experience ever with SERVPRO Kailua! The project manager, Frank, was so easy to work with and made sure the job was done well & Allen, the subcontractor, did an amazing job! Frank was quick and professional and completed the work in one day. If u ever need repairs, contact SERVPRO of Kailua.

5 Star review!

Very happy with my new kitchen. Frank and his Team did a fantastic job! Frank was easy to work with, and kept us informed daily on progress. I was very impressed how fast it was completed. They even clean up good, never experienced that before. Good job Frank! I will definitely use SERVPRO again. Mahalo!

Special thanks to Frank's Reconstruction team for renovating our house. We highly recommend SERVPRO of Kailua!

These guys responded quickly and efficiently. Josh and Matthew were very professional. I would work with them again.

Had a sewage leak in my house. Not pretty.  Josh was my first contact. Had staff there pretty quick to start the long clean up process. Very efficient. He was great with updates.
Once ready for remodeling, Billy and crew,including Jordyn and Frank, took care of my needs and had my place looking better than before.
Being 2500 miles away during most of the remodel was a potential problem but Billy worked with me on the issues it posed.
Shout out to Shelby for meeting me near Makiki for a payment. Running short on time on a weekend visit, it was a blessing.
Hope not to encounter this type of problem again, but SERVPRO Kailua will definitely be first on my list.
Thanks Billy. Appreciate you all.

Hello Michael,

Your employee Frank Vasquez has kindly requested if we could provide you results of our customer review for the repair work done at our unit mentioned above. It's been a year since we have been trying to restore our walls due to plumbing issues.  However, to no fault of Frank that it took this long, both LD and I both have had challenging health issues.  I had a stroke about (3)years ago unable to use my left side of my body.  LD is undergoing chemotherapy and recently had emergency surgery around New Year's Eve. Frank has been very patient and stayed in touched with us hoping to find the perfect time to coordinate the repair work.  As it turned out, since LD was still recovering from his surgery, we were able to get the job done. We are extremely pleased with Frank.  He is conscientious and saw through it that his crew did the work properly even after the cleanup.  We are amazed of the workmanship.  We couldn't believe how well they patched up the "holes in wall".  We find Frank to be very professional and very understanding of our situation.  We highly commend him and your consideration for his outstanding performance. Thank you very much for your attention to this matter.

Sincerely yours,


Contacted Glenna to help me clean up after two bathrooms in the house backed up and overflowed.  Her team came out within hours and helped me to assess the situation.  Not only did they disinfect and help me dry out the affected areas of the house, but they also helped me find a plumber to fix the problem that caused the backup.  Her team was friendly and quick.  And they did a great job cleaning up and drying the house out.  I didn't have to worry about the clean up and could just focus on getting my family calm and back into their routine.

Jomar, is a caring field agent!  He has good people skills and works his job with integrity and more.

I recently was asked to watch over my neighbors home while she left on an extended 3 week holiday.  We share an adjacent wall.

Tomoe Clancy had major water leak from her toilet upstairs causing water damage upstairs and downstairs.   They called your company SERVPRO to help dry up the place.

Though I'm just a neighbor in charge of letting in your work crew in and out of the Clancy home, I was totally interested in your dry up process.

I mentioned to Jomar I had a problem too. He agreed to come over to my home and access the water damage. He also took a moisture reading.  

Jomar was helpful in explaining what the process was and how the process works with machines. He also reported that your company will follow through whether it took 2 weeks or more.... the dehumidifier and blowers would run until the moisture readings were correct.   He has been here 3 different times to monitor and evaluate my neighbors house.  Today he removed remaining equipment.  The Clancy job is now finished.

I'm just a bystander impressed with this operations manager

Our family wants to say thank you very much to Mr. Chase Blondin. His attitude and quality of work was excellent. We strongly recommend him for solving problems that come from flooding that damages your home.

This is the second time Joe came out to my house to help us out.

The first time I had a flood downstairs. Joe was very professional and fast in cleaning the mess.

The second time I called was today, a Sunday - he came out as soon as he could.

We really appreciate his timeliness, patience and professionalism during these stressful situations.

I highly recommend him. Knock on wood - I won't need him again, but if I do I would definitely call Joe!

I live in a high rise in downtown and got flooded when my upstairs neighbor left his bath running. Andy answered immediately and sent Jomar to handle my case. Jo provided excellent service. Kept me updated all along the way and made a really stressful situation a little more manageable. He dealt directly with my insurance regarding the extraction, cleaned up after he left, and always showed up or called when he said he would. Excellent! Would definitely use them again (tho hope I never have to

Jomar, Zack and Joel,

Thank you for everything! I really appreciate all the help cleaning the mess. I could have never taken care of it on my own. The water was everywhere and you guys came in and took care of it, my home looks better now than it did before my pipe broke.


 Jomar, and Chase were both excellent as project managers and Rico and Wally were both very hard workers too. Your team was excellent and kept me laughing during a difficult time which helped make the longs days better!

Also, Jo would touch base with me daily that was a plus!

Andy and Glenna Maras, the owners did a great job with a recent challenge with my home and were professional, friendly, clean and communicated well every step of the way. I highly recommend their company if you ever have the unfortunate need for this type of service. truly appreciate their attitude and work.

Andy did a great job for me here in my home. I was nervous about letting somebody cut up my sheet rock in my living room after I had a flood. Andy really new what he was doing and left me feeling very comfortable with the whole mitigation process.

SERVPRO came after my toilets backed up from my neighbors apartment. WHAT A MESS! They came in and clean it up. Smelly, gross mess all gone. I couldn't even start to clean that up my self. NO WAY! Whole house smells better now than ever before.